Sr. Manager, Renewal Lifecycle

**Role Overview**

Good Sam is seeking a Senior Manager, Renewal Lifecycle to join our team in Chicago, IL. This position will own the renewal engine across our full portfolio of Protection products, Membership and Loyalty programs, and Credit Card products, treating the end-to-end renewal process as a product to be built, monitored, and continuously improved. This role is central to our growth agenda and will directly impact how Good Sam retains millions of members and protects recurring revenue.

You will define how renewals are monitored, optimized, and scaled - from expire pool generation and data integrity, through multi-channel digital and print journeys, to conversion and revenue outcomes. The ideal candidate is equally comfortable setting strategy and driving execution, partnering across CRM Operations, Data Engineering, Business Analytics, and Digital Product to ensure the renewal engine operates with precision and improves continuously. We are seeking someone ...