Sr. Technical Program Manager , Amazon Customer Service
Seattle, WA, United States • Posted May 31, 2026
Job Type:
Full-time
Location:
Seattle, WA
Posted:
May 31, 2026
Category:
other-general
Application Deadline:
June 08, 2026
Role Description
Description
Amazon.com is broadly recognized as #1 in Customer Service in the US and abroad. At Amazon we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Experience Product (CXP) department which is part of the Amazon Customer Service (CS) Org.
We are looking for a Sr. Technical Program Manager (TPM) who can own the scoping, planning, and execution for challenging and high impact projects. This Sr. TPM role will be highly visible across CS org. You will be partnering with and influencing the direction of multiple engineering teams within and outside of CS to deliver complex/cross-functional projects. The right candidate will possess a strong technical program management background, will have demonstrated experience leading medium to large projects.
Key job responsibilities
- Anticipate bottlenecks, provide escalation management, make trade-offs, and balance business needs versus technical constraints
Amazon.com is broadly recognized as #1 in Customer Service in the US and abroad. At Amazon we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Experience Product (CXP) department which is part of the Amazon Customer Service (CS) Org.
We are looking for a Sr. Technical Program Manager (TPM) who can own the scoping, planning, and execution for challenging and high impact projects. This Sr. TPM role will be highly visible across CS org. You will be partnering with and influencing the direction of multiple engineering teams within and outside of CS to deliver complex/cross-functional projects. The right candidate will possess a strong technical program management background, will have demonstrated experience leading medium to large projects.
Key job responsibilities
- Anticipate bottlenecks, provide escalation management, make trade-offs, and balance business needs versus technical constraints
Interested in this role?
Click the button below to start your application for Sr. Technical Program Manager , Amazon Customer Service at Amazon.
Apply Now