Strategic L2 Support Analyst — Enterprise SaaS

A leading B2B SaaS company in the Philippines seeks an L2 Support Analyst to enhance customer support. In this role, you will resolve complex technical issues for enterprise-level clients, necessitating fluency in both Japanese and English. Responsibilities include case ownership, technical investigations, and direct customer communication. Ideal candidates possess 2+ years of relevant experience and a strong problem-solving mindset, thriving in a high-pressure environment. Join a diverse and inclusive workspace where your skills are valued.
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