Strategic Operations Lead

Operations Transformation Leader (BPO/KPO)

Experience: 12–18 Years

Qualification: Graduate

Role Overview

We are looking for a highly driven and assertive Operations Transformation Leader to join our elite Tiger Team. This role focuses on stabilizing and transforming client engagements within transaction processing environments across Hi-Tech, MRO, and BFSI domains.

You will play a critical role in diagnosing operational challenges, driving transformation initiatives, and delivering measurable improvements in service delivery, client satisfaction, and operational efficiency.

Reporting To: Principal

Key Responsibilities

Rapid Diagnosis & Stabilization

• Step into high-priority engagements facing delivery challenges or SLA b...