Supervisor CBO

MISSION :

Manage all supporting activities to Commercial pertaining to Coface's credit insurance business.
Monitor key operational performance for better service delivery

MAIN RESPONSIBILITIES:

Productivity: 

• The team member supports at least 60% of daily task handling and ensures all assigned tasks are completed within defined Turnaround Time 
• No. of customer complaints received in an apprising period from upstream & downstream teams or end customers.
• Perform quality check of all the team members
• Active participation in building & developing the quality framework and executing on the timely basis which would need to be reported via governance to the clients
• Identifying process gaps and training needs of the team to support - productivity & quality improvement & query management
• Task assigning as per the staff availability & ...