Supervisor, Contact Centre Operations
Vegreville, Alberta, Canada • Posted March 23, 2026
Role Description
Position: Supervisor, Customer Experience Centre
Department: Customer Operations, ATCO Electric
Location: Vegreville, AB
Why Work here:
As a supervisor, you will oversee day-to-day operations, support agents through complex or sensitive situations and ensure customers receive accurate, empathetic, high-quality service. Your leadership will help the team deliver exceptional interactions, maintain compliance, and continually elevate customer strong understanding of ATCO Electric’s business and established relationships across departments are valuable assets. This knowledge and connectivity enable you to provide timely, accurate support as agents handle a wide range of customer inquiries
What You’ll Do:
Provide daily guidance, coaching, and support to Customer Experience Centre agents to build capability, confidence, and strong performance
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