Supervisor, Crew Support & Experience (GDS Required)
manila, metro manila, Philippines • Posted June 08, 2026
Job Type:
Full-time
Location:
manila, metro manila
Posted:
June 08, 2026
Category:
Management & Operations
Application Deadline:
July 18, 2026
Role Description
- Manage the daily operations and the productivity of direct reports. Ensure that objectives are consistently met, such as the required service levels and KPI’s for Calls and Chats.
- Conduct regular performance reviews and provide consistent feedback to direct reports and management. Monitor performance and implement improvements.
- Ensure resolution time frames are achieved along with the delivery of quality customer service.
- Coordinate and monitor the work product between Tier 1 Agents and resolution partners.
- Continually review internal application systems, procedures and processes to ensure operational efficiency.
- Work closely with Senior Support by communicating Team’s expectations; planning, monitoring, and appraising Team’s results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
- Improve processes and policies in support of the Organization goa...
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