Supervisor - Customer Support

Job Description

Employee Recognition and Rewards

Holiday Gifts

Government Mandated Benefits

Insurance Health & Wellness

HMO

Employee Discount, Parking Space

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Key Responsibilities:

• Lead, manage, train, and mentor team members to ensure high performance and growth.
• Address and resolve conflicts by engaging with mobile app users while maintaining excellent customer service.
• Handle customer inquiries and concerns, ensuring complete customer satisfaction.
• Coordinate with all relevant parties throughout the order fulfillment process (pickup and delivery) to ensure compliance with quality standards.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree in any field.
• Proficient in social media platforms and digital communication.
• Strong working knowledge of MS Office applicati...