Supervisor, O2O (Ops/Admin)

The O2O Operations & Admin Supervisor manages the end-to-end processes that connect online sales channels with offline store operations. They oversee order fulfillment, customer service coordination, administrative compliance, and system support to ensure seamless customer experiences across digital and physical touchpoints.

Key Responsibilities

O2O Operations Management

• Supervise daily O2O transactions (click-and-collect, home delivery, in-store pickup).
• Ensure timely order processing, accurate fulfillment, and smooth handovers between online and offline teams.
• Monitor system dashboards and resolve operational bottlenecks.

Administrative Oversight

• Validate documentation for online orders, returns, and refunds.
• Ensure compliance with company policies and audit requirements.
• Prepare daily/weekly reports on O2O performance metrics.