Supervisor - Technology Support Services

As the Supervisor – Technology Support Services, you will lead, mentor, and develop a team of Technology Support Services Specialists on technology related products, projects, and initiatives providing technical expertise to customers. You will work with both internal and external customers to ensure all support requests are handled within the published Service-Level Agreements (SLAs). You will engage with the Technology Support Services leadership for complex, multi-discipline and global opportunities to ensure that comprehensive solutions are provided.

• Monitor day to day activity and ensure workload is evenly balanced throughout the team of Specialists.
• Work closely with Sales and key suppliers to build effective solutions that meet the customer expectations and future needs.
• Evaluate project opportunity and resources required to fulfill the tasks.
• Work closely with the Specialist, Senior Special...