Support Analyst

Support Analyst (Client Support & Triage) 
Full Time
Onsite Canberra

About the Role

This role is designed to take ownership of first line triage, ticket assessment, and initial problem investigation, ensuring incoming client requests are directed to the right place quickly and accurately. You will work closely with the Client Service Managers to free up their time by handling traditional support tasks, logging and assessing tickets, identifying defects, reproducing issues, and coordinating with the development team where needed. The environment is supportive, with strong guidance provided early on, and the role offers clear pathways to grow into Client Service Manager, delivery, or configuration responsibilities over time.

Key Responsibilities

• Act as the first point of contact for incoming support tickets (typically fewer than 10 per day).
• Log, triage, ...