Support Analyst I

Position Overview

As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day.

In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on you to use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Please note, this position is required to work in accordance with U.S. hours (EST) as well as U.S. Public Holidays.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 2 days in-office and 3 days remotely. This role is based at our C...