support analyst

What requirements you'll need to be eligible

• Fresh graduates with relevant academic qualifications are encouraged to apply.
• 1 to 3 years of relevant working experience in operations, analytics, or similar roles.

What you'll be doing on the job

• Monitor daily card application processing by system vendors and card embossers to ensure accuracy and completeness.
• Ensure timely card delivery to customers in compliance with agreed Service Level Agreements (SLAs).
• Track application submissions and oversee fulfilment and delivery status.
• Verify and monitor monthly customer quota updates from the KPDN portal, ensuring alignment with internal systems.
• Analyze onboarding trends for Fleet and Subsidy card programs.
• Evaluate monthly card issuance data to identify patterns, anomalies, and improvement opportunities.
• Review vendor reports on card material inventory to support procurement planning....