Support Analyst

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While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
What We Are Looking ForWe value proactive, self-directed professionals who take ownership, continuously learn independently, and go beyond reactive ticket handling to improve systems, processes, and customer experience.Key ResponsibilitiesCustomer Support & Issue Resolution: Serve as the first or second point of contact for customer inquiries via chat, email, and ticketing systems.
Own issues end-to-end, ensuring timely resolution of product functionality, configuration, and data...