Support centre team leader

Position Overview

The Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is also responsible for assisting the Support Centre Manager with development, analyses and implementation of staffing, training, and recognition programs.

Reports to

Support Centre Manager

Experience At least 3-year Veri Claim experience Previous experience working in a customer-facing department will be an advantage Prior experience in a Support Centre environment will be beneficial. Having prior experience in Credit Control will be an advantage. Medical industry knowledge will be an advantage. Management or Team Leader experience Essential Job Functions Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. Evaluate conce...