Support Engineer 1 (Supply Chain Planning)

Support Engineer will support our SaaS customers to provide solution/product support on Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.What you'll do- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post‐production phases.
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in the Blue Yonder Planning Solution.
- Provide advice to Blue Yonder partners and customers regarding industry best practices and process methodology.
- Document learnings and create knowledge articles for repeated cases.
- Bring in new ideas for automation, re‐use, and service improvements.
- Understand the SaaS offering, features, and functionality deployed for a given customer.
- Work closely with the Blue Yonder Planning SCPO Soluti...