Support Engineer (Operations & Maintenance) - Germany
Munich, Bavaria, Germany • Posted June 04, 2026
Job Type:
full_time
Location:
Munich, Bavaria
Posted:
June 04, 2026
Category:
Computer Occupations
Application Deadline:
July 14, 2026
Role Description
Your mission
Hello there and a warm welcome to Sungrow!
We have an exciting opportunity for you to join our Operations & Maintenance team as a Support Engineer. Curious about what this role entails? Let’s dive in:
We have an exciting opportunity for you to join our Operations & Maintenance team as a Support Engineer. Curious about what this role entails? Let’s dive in:
- Establish and continuously improve software maintenance processes, standards, and SLA mechanisms.
- Build and maintain a knowledge base, FAQs, and incident review systems to boost team efficiency.
- Coordinate maintenance activities to ensure fast resolution of issues from customers and internal teams.
- Define response strategies based on issue severity and escalate critical problems promptly.
- Monitor version quality and analyze defect trends to drive product improvements.
- Collaborate with R&D, delivery, product, and sales teams to accelerate issue resolution and enhance customer satisfaction.
Interested in this role?
Click the button below to start your application for Support Engineer (Operations & Maintenance) - Germany at Sungrow - EMEA.
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