Support Operations Manager

Bogotá, Cundinamarca, Colombia • Posted June 05, 2026

Job Type: Full time
Location: Bogotá, Cundinamarca
Posted: June 05, 2026
Category: Operations Specialties Managers
Application Deadline: July 15, 2026

Role Description

JOB DESCRIPTION

Job Title

Support Operations Manager

Job Description

Job title:

As a Service Operations Manager, you will lead service teams across the LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs. You will design and build an effective support and managed services organization, collaborating closely with sales and operations partners to understand and meet customer needs across the region.


Your role:

  • Understanding the LATAM Hispanic market needs, deliver value added services in a cost-effective manner in alignment to the price sensitive markets.
  • Setting the objectives and operational strategy for the LATAM Hispanic Cluster in alignment with the Americas and Global strategy.
  • Through the LATAM Hispanic cluster coordinators, set individual customer strategies to maximize customer experience and r...
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