Support & Ops Specialist - German, AF

Description
Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.

Key job responsibilities
- Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions
- Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.
- Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience
- Be aware of and adhere to applicable company policies when dealing with customer interactions
- Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues th...