Support Process Program Manager

Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Support Process team is a programmatic function within the Support org, responsible for ensuring Stripe's support operations are effective, efficient, and scalable. With over a million support cases handled annually, the team owns the strategy and execution of core run the business programs — including Launch Readiness, Quality, and Knowledge Management — while leading projects that continuously refine and improve support workflows.
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