Support Solutions I

About the Role

As a Support Solutions I team member, you will be the first point of contact (FPOC) for clients and partners seeking assistance with the iQmetrix suite of products. This Level I support role is critical in delivering exceptional customer service, resolving issues efficiently, and ensuring a seamless support experience. You’ll work within our Support Solutions and Client Enablement teams, managing cases through Salesforce CRM and contributing to our mission of providing fast, reliable, and knowledgeable support. This is a temporary full‑time position. Location Preferred: Regina, SK.

Key Responsibilities

• Front‑Line Support: Serve as the primary point of contact for live support channels, including phone and chat. This includes delivering real‑time support to clients as their issues occur and managing multiple issues at once.
• Client Case Management: Provide timely and effective support, training, troubles...