System Resolution Engineer

About Us:

At LXME, we’re building India’s first full-stack financial platform for women — designed to help

them save, invest, and manage money confidently. We’re on a mission to create real impact, and

we’re looking for passionate builders to join our tribe.

Job Description:

The Technical Support Specialist is responsible for providing technical support and troubleshooting issues reported by customers. This includes analyzing error logs, reviewing user journey data through integrations like User Experior and MoEngage, and checking system APIs and cron jobs to identify root causes of issues. The specialist will collaborate closely with the operations, customer servicing and engineering team to communicate findings and ensure timely resolution of technical problems. Additionally, this role involves creating and executing SQL queries to extract and analyze database entries, performing regular updates to dat...