System Support Analyst

Taguig, Metro Manila, Philippines • Posted July 02, 2026

Job Type: Full time

Location: Taguig, Metro Manila

Posted: July 02, 2026

Category: Computer Occupations

Application Deadline: August 11, 2026

Role Description

Roles and Responsibilities: 
Communicates with end users to clarify and define requirements
Provide comprehensive Customer/Technical support services to support center customers
Work within Service Level Agreements
Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements
Take all steps to resolve issues reported to them and or escalate to the appropriate contact
Use all available reference materials to help resolve the customer’s issue/
Take all necessary steps to ensure customer satisfaction at the end of the service
Create and submit detailed call/email logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call /email logging components
Promptly notify management of any potentially “dissatisfied” customers
Follow all documented escalation procedures, including hand off times, for issues requiring immediate management interventi...
                

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