Systems Analyst / Engineer

Japan, Tokyo, Japan • Posted June 05, 2026

Job Type: Full time

Location: Japan, Tokyo

Posted: June 05, 2026

Category: Computer Occupations

Application Deadline: July 15, 2026

Role Description

Main duties and responsibilities
Provide 2nd level support for the Global Blue set of Issuing Solutions.
Assist Project Managers in communication, organization and planning for Japan and issuing related projects
Work closely with internal and external partners to identify root case of issues, and actively participate in/drive problem management activities
Serve as a bridge between the Central team and Local IT in terms of technology, culture and communication.
Coordinate with Central and Local teams to prioritize incidents and escalate critical issues
Provide procedures, check lists and other documents for GBT Service Center (1st level support) and other stakeholders
Proactively cultivate good relationships with Business Units and other stakeholders to ensure flawless and transparent communication channels
Maintain effective communication channels with all parties involved
Leverage operational management tools (S...
                

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