Systems Engineer 1
Annapolis Junction, MD, United States • Posted June 06, 2026
Job Type:
Full-time
Location:
Annapolis Junction, MD
Posted:
June 06, 2026
Category:
other-general
Application Deadline:
June 11, 2026
Role Description
**Purpose and Impact:**
We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment quickly.
**Work Schedule:**
Staff will be assigned to one of five teams that provide 24x7x365 coverage.
The shifts rota...
We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment quickly.
**Work Schedule:**
Staff will be assigned to one of five teams that provide 24x7x365 coverage.
The shifts rota...
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