Systems Engineer (Day 2 Operations)

Key Responsibilities 1. Incident Management & Troubleshooting Provide onsite technical support for all hardware, system, and application issues under maintenance scope. Assist in incident verification, isolation, and resolution or provision of approved workarounds. Troubleshoot and resolve Level 1 and Level 2 technical issues. Escalate complex or unresolved incidents to Maintenance Team Leader and inform Maintenance Manager accordingly. Respond promptly to service disruptions, system alarms, or performance anomalies. 2. Preventive & Corrective Maintenance Perform daily system health checks and review logs to identify early signs of issues. Execute preventive maintenance activities and carry out corrective actions when required. Perform and verify scheduled backups: daily incremental, hot backups, and weekly full backups. Execute system recovery procedures during service restoration. 3. System Administration Add, remove, or update user account information in coordination with system own...