TAC Engineer - Level 1

Cyber Internet Services (Pvt.) Limited (Cybernet) is dedicated to providing exceptional technical support in a dynamic and innovative environment.

About the Role

Cybernet invites motivated individuals to join our Managed Services team as TAC Engineer Level-1 and contribute to delivering exceptional technical support to our valued clients.

Responsibilities

• Address diverse technical queries from corporate clients, providing timely and effective support.
• Build and maintain positive client relationships, ensuring exceptional service delivery.
• Expedite complaint resolutions within committed timelines to meet service level agreements.
• Troubleshoot network issues related to Customer Premises Equipment (CPE) such as routers and switches.
• Respond to inquiries about internet access technologies, including DSL, VSAT, Fiber, WiMAX, GPON, and RF.
• Log and manage incident resolution tickets in the system, ensuring...