Team Leader Claims Knowledge

About the Role

At Auto & General, our people are the engine behind everything we do and the knowledge that powers them matters. We're looking for an experienced and passionate Team Leader to take the reins of our Claims Knowledge team, driving the quality, governance, and growth of knowledge content that keeps our people informed and our customers well-served.

Position Accountabilities

You'll be at the heart of our C&A Knowledge Program of Work, leading a high-performing team and ensuring our knowledge ecosystem runs smoothly, accurately, and strategically. Your day-to-day will include:

• Leading and mentoring a team of knowledge professionals, fostering collaboration, growth, and a high-performance culture
• Setting the standard by overseeing quality assurance processes and ensuring all knowledge content is accurate, well-structured, and fit for purpose
• Driving performance with c...