Team Leader

Description

Manage and lead a team handling financial/banking accounts.

• Monitor KPIs, productivity, and quality metrics.
• Analyze collections data and reports to drive performance.
• Ensure compliance with banking laws, guidelines, and internal processes.
• Handle escalations and maintain high customer service standards.
• Coach and mentor team members to achieve targets.

Requirements

• Bachelor's Degree.
• Minimum of 2 years' work experience in US/UK banking operations and team handling in a call center or shared services environment.
• Sound knowledge on the banking domain and understanding of processes and bucket flows.
• Good to have: Exposure to US or UK banking industry.
• Not a job hopper.
• Must not be a present or former employee of Wipro.