Tech Support Administrator

About the opportunity

Discova is seeking a results-oriented Tech Support Administrator to join our dynamic IT team in Bali, Indonesia. This critical role involves overseeing IT Service Management (ITSM) processes, ensuring optimal service delivery and identifying areas for improvement. The ideal candidate will manage IT assets, develop and deliver training programs to various support teams, and collaborate with key colleagues in the IT space to resolve complex incidents and problems, particularly within the Microsoft environment.

Key Responsibilities

• Monitoring and following up on the processing of ITSM tickets, providing reports as requested.
• Tracking all IT assets associated with the Asia division of the Group.
• Planning the maintenance, repair, and replacement of IT devices.
• Creating ITSM Standard Operating Procedures (SOPs), self-service guides, and training materials for back- and end-use...