Tech Support Administrator (Mandarin-Speaking)

Tech Support Administrator II (Mandarin-Speaking)

This role is a key member of Sinch’s global support team dedicated to ensuring the success of Sinch’s Voice and Verification customers. It focuses on delivering technical support, incident management, and advanced routing configurations critical to our customers’ success.

Job Responsibilities

Customer Support & Incident Management

• Serve as the primary escalation point for all technical support issues related to Sinch’s Voice and Verification services.
• Identify, manage, and resolve complex customer issues, responding to technical inquiries and fulfilling service requests with a high degree of ownership.
• Investigate and resolve service provider complaints, including issues related to fraudulent traffic patterns and traceback requests.
• Champion initiatives to enhance the customer experience by providing data‑driven feedback and guidance to internal stakeholders...