Technical Account Associate
manila, national capital region, Philippines • Posted June 01, 2026
Job Type:
Full-time
Location:
manila, national capital region
Posted:
June 01, 2026
Category:
Other-General
Application Deadline:
July 11, 2026
Role Description
Key Responsibilities:
Handle inbound technical support inquiries via phone, chat, or email
Troubleshoot common issues related to software, hardware, devices, or connectivity
Guide customers through clear, step-by-step solutions
Accurately document customer interactions and resolutions
Escalate complex concerns to higher-level technical teams
Meet quality, customer satisfaction, and productivity metrics
Handle inbound technical support inquiries via phone, chat, or email
Troubleshoot common issues related to software, hardware, devices, or connectivity
Guide customers through clear, step-by-step solutions
Accurately document customer interactions and resolutions
Escalate complex concerns to higher-level technical teams
Meet quality, customer satisfaction, and productivity metrics
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