Technical Account Representative- Open for Fresh Graduates
pasay, national capital region, Philippines • Posted May 25, 2026
Job Type:
Full-time
Location:
pasay, national capital region
Posted:
May 25, 2026
Category:
Other-General
Application Deadline:
July 04, 2026
Role Description
Job Description
We are looking for a Customer Service Representative for a Technical Account who will serve as the first point of contact for customers experiencing technical issues. You will provide basic to intermediate technical support while ensuring excellent customer service.
Key Responsibilities:
Handle inbound technical support inquiries via phone, chat, or email
Troubleshoot common issues related to software, hardware, devices, or connectivity
Guide customers through clear, step-by-step solutions
Accurately document customer interactions and resolutions
Escalate complex concerns to higher-level technical teams
Meet quality, customer satisfaction, and productivity metrics
We are looking for a Customer Service Representative for a Technical Account who will serve as the first point of contact for customers experiencing technical issues. You will provide basic to intermediate technical support while ensuring excellent customer service.
Key Responsibilities:
Handle inbound technical support inquiries via phone, chat, or email
Troubleshoot common issues related to software, hardware, devices, or connectivity
Guide customers through clear, step-by-step solutions
Accurately document customer interactions and resolutions
Escalate complex concerns to higher-level technical teams
Meet quality, customer satisfaction, and productivity metrics
Interested in this role?
Click the button below to start your application for Technical Account Representative- Open for Fresh Graduates at Telesys.
Apply Now