Technical Advisor

Technical Advisor

We are working with an extremely well-known, European leading organisation on the lookout for a Technical Advisor to join their Aftersales team in Warwick. This is an incredible opportunity to join a great company within a fantastic team.

As an Aftersales Support Advisor, you will be the primary point of contact for customers following the sale of products. You will deliver outstanding customer service in a technical setting, combining empathy, product knowledge and problem-solving to make complex issues feel simple.

You will take ownership of customer issues from first contact through to resolution, diagnosing technical problems, providing remote support and determining when on-site intervention is required. As the expert in remote troubleshooting, you will be central in achieving first-time resolution and minimising unnecessary escalation, while ensuring customers feel supported and reassured throughout their journey.

Beyond day-to-day cu...