Technical Architect

Job Description

Why This Role? Why Now?

Zendesk is the intelligent heart of customer experience, powering billions of conversations for world-class brands. As a Technical Architect, you aren't just a coder; you are a consultant and a visionary. You will join our Professional Services team to bridge the gap between complex business problems and elegant technical solutions. With our AI-first vision in full swing, this is your chance to lead high-stakes customer discovery and shape the future of CX architecture.

Who we’re looking for?

We are seeking a curious problem-solver with a strong consulting background and a customer-centric mindset. You should be someone who loves to lead technical discovery sessions, thrives in ambiguity, a...