Technical Control - Help Desk

Overview

The role of the Technical Control/ Help Desk Technician is to assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services residing on the Classified and Unclassified networks. The DISA Technical Control/Help Desk technician is responsible for operating and maintaining Technical Control Facilities (TCF) supporting DISA-managed circuits and systems. This role ensures reliable long-haul communications, compliance with DISA standards, and timely restoration of services. The Technical Control/Help Desk Technician shall be the POC for all local enterprise systems issues, create and/or manage trouble tickets, using the EITaaS and WOMS, monitor status and report outages to higher HQs as required. Technical Control/Help Desk Technicians work in a team environment on routine maintenance tasks as well as providing customers with training and solutions to more complex issues.

Responsibilities
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