Technical Customer Support Analyst

Job Description

Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Kuala Lumpur office. This successful candidate will be a member of the Technology, Engineering & Operations group and will report to the IT Service Desk Team leader, providing operational support and access management administration within the IT Service team.

The role will involve shift‑based work: once every four weeks you will work from 5 AM to 2 PM (home working), and the next three weeks you will work from 8 AM to 5 PM (office working). The successful candidate will be a high‑performing, methodical, inquisitive individual with a passion for technology and service.

Main Duties and Responsibilities

• Provide technical support (including Avaya level 1 voice support) to onsite and remote users.
• Install, configure, and support (IMAC) end‑user devices.
• Manage, m...