Technical Customer Support Professional

Title: Technical Customer Support Professional 2 (Photogrammetry)

Job Location: Chennai

Night Shift: Yes

Our Division: CCFS Cloud Software

What You Will Do

The Technical Customer Support role is crucial for providing high-level technical assistance to end-users, field engineers, and technicians specifically dealing with UAV photogrammetry and mapping workflows. This role involves diagnosing, troubleshooting, and debugging complex processing errors in sophisticated cloud and desktop-based photogrammetry software.

You will be a key player in addressing issues where primary product support has not resolved software problems, particularly regarding spatial inaccuracies, alignment failures, and coordinate system mismatches. Additionally, you will contribute to product improvement by reporting design and reliability issues related to the photogrammetry engine and user interface. Yo...