Technical Engineer

Job Title

Technical Engineer

Key Responsibilities

• WOS (Warehouse Operation System) Technical Support
  • Deliver end to end technical support for the WOS system, ensuring reliable performance and a positive user experience.
• Incident & Problem Management
  • Manage standby support, respond to customer reported issues, and drive timely resolution of incidents and problems.
• Vendor Hardware/Software Coordination
  • Work closely with third party vendors to troubleshoot and resolve hardware and software issues.
  • Oversee hardware related concerns, including RMP130 door access systems, walkie talkies, WiFi temperature loggers, FDU installations, and printer functionality.
  • Manage customer communications via email and phone for fault reporting and inquiries.
  • Maintain accurate logs and ensure proper follow up on ServiceNow tickets.
  • C...