Technical Operations Specialist (Vancouver)

Hybrid Role

Hybrid role (4 days in office /1 day remote)

Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Greenwich, CT. To offer the finest online trading experience in the world, Interactive Brokers’ TOPS team monitors and provides global operational support for our applications, systems, and other critical business technology 24/7/365.

Responsibilities

• Monitor the health of applications, networks, and systems underpinning the Interactive Brokers global brokerage system
• Analyze, troubleshoot, escalation and resolve brokerage system operational issues
• Participate in Post-Incident review in collaboration with Software Development, customer service and infrastructure teams
• Provide internal 2nd-level technical support to various teams
• Monitor batch scheduled jobs while troubleshooting and escalating any delays or failures
• Analyze existing business workflows and p...