Technical Program Manager , Customer Experience and Business Trends

Description
Are you passionate about improving the performance of AWS services for all of our customers? Do you want to shape the metrics that inform critical business decisions for Amazon's leadership team, including the Chief Executive Officer and Board of Directors? Join the Customer Experience and Business Trends (CXBT) organization as our single-threaded owner for continuously communicating performance metrics to leadership.

In this high-impact role, you will serve as the critical bridge between our engineering team and service teams, ensuring data quality and accuracy. You'll work with directors and VPs across multiple teams while coordinating between global teams to deliver reliable, actionable insights that drive strategic decisions. This role combines deep technical communication skills with the seniority and leadership engagement that makes Amazon's customer experience world-class.

Key job responsibilities
- Drive end-to-end ownership of performance m...