Technical Remote Support Trainee

Monte Mor, State of São Paulo, Brazil • Posted May 30, 2026

Job Type: Full-time

Location: Monte Mor, State of São Paulo

Posted: May 30, 2026

Category: Computer Occupations

Application Deadline: July 09, 2026

Role Description

What you will do

As a Future Talent Remote Support Specialist Associate, you will:

Be trained and progressively exposed to the remote resolution of automation and equipment cases via phone, chat, and email, supporting customers and Tetra Pak field teams as your technical capabilities develop;

Follow structured learning paths, technical training, and hands on practice to build skills in troubleshooting automation and equipment issues before gradually taking ownership of support cases;

Learn how to participate in and contribute to remote troubleshooting sessions alongside senior specialists, including documenting solutions and understanding how customer satisfaction is ensured before cases are closed;

Gain exposure to collaboration with field engineers and global competence networks, learning how knowledge is shared and how continuous improvement is driven across regions;

Develop an unders...

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