Technical Service Engineer

Task Description

• This role owns customer lifecycle in APAC region, with a focus on Japanese customers.
• Customer lifecycle includes pre‑sales, delivery and service management. Main focus will be on customer engagements, which includes working across the full product suite (Connect).
• You will bring great value to engagements with Japanese customers by leveraging your business‑level Japanese proficiency and cultural understanding.
• As a collaborator you bridge the understanding across customers and internal stakeholders (Sales, Engineering, Product, Operations) and collect and assemble all customers’ technical requirements from a technological and topological perspective.
• You provide feedback to in‑region leadership with regular and structured inputs and recommend the necessary investments in Japan to cover future customers’ needs.
• You manage structural issues of customers’ products and take necessary steps to strength...