Technical Service Representative

Company: Besser Company

Department: Installation

Location: Field

Posted: 05/20/2026

Job Description

This position provides overall technical service, maintenance, installation, troubleshooting, and training for the Besser product line. Technical Service Representatives report to the Technical Service Manager.

Job Functions

• Provides hands‑on technical assistance and training to customers during and after equipment installation and as needed.
• Completes technical installation and service reports; reports on product problems encountered.
• Promotes service and parts to customers as needed.
• Prepares service and parts proposals through the business system.
• Understands lean concepts and initiates improvements to improve efficiency and reduce costs.
• Provides innovative ideas and utilizes resources to exceed sales and service goals.
• Follows written policies, procedures and best pr...