Technical Services Engineer

Tullamarine, Victoria, Australia • Posted June 04, 2026

Job Type: Full-time

Location: Tullamarine, Victoria

Posted: June 04, 2026

Category: Engineers

Application Deadline: July 14, 2026

Role Description

Job Description
As a Technical Services Engineer (TSE), you’ll be at the centre of our APAC support ecosystem, diagnosing complex issues, driving escalations, and delivering best-in-class technical support to customers and Field Service Engineers to maximise machine performance and customer experience.
You’ll be accountable for key KPIs and SLAs within a high-performing Customer Support team, with a strong focus on safety, quality, and continuous improvement, while collaborating with customers, field teams, Product Experts, and R&D to resolve issues and strengthen service capability across the region.
This role suits someone who thinks fast, acts decisively, and takes full ownership from problem to resolution.
Your Role: 
Own and manage technical service cases end to end, ensuring timely, effective resolution
Respond to service tickets within agreed SLAs and prioritise customer impact
Troubleshoot and resolve...
                

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