Technical Solutions Engineer

What You Will Do

• Technical Support & Maintenance:
• Provide onsite and remote technical assistance and troubleshooting for platform users.
• Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.
• Product Performance:
• Take ownership of platform performance, driving improvements through proactive monitoring and issue identification.
• Customer Engagement:
• Interact with customers to gather feedback, understand needs, and provide training.
• Tailor system settings and deliver technical reports and actionable recommendations.
• Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns.
• Deployment & Monitoring:
• Oversee platform deployment and ensure efficient operation before, during, and after implementation.
• Collect an...