Technical Support Advisor

We are seeking a proactive and skilled Technical Support Advisor to join a dynamic, client-focused team in A Coruña. This is an exciting opportunity to build your career in technical support while enjoying life in one of Spains charming coastal cities.

What you will do

• Provide high-quality technical support to clients, troubleshooting issues and delivering effective solutions.
• Respond to inquiries via phone, email, or other channels, ensuring timely resolution and client satisfaction.
• Diagnose technical problems and escalate complex issues when necessary.
• Document support activities and maintain accurate records of incidents, solutions, and follow-ups.
• Collaborate with internal teams to share knowledge and continuously improve support processes.
• Stay up to date with products, services, and system updates to provide informed support.

Who you are

• Strong problem-solving and anal...