Technical Support Analyst

Description
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite.




+ Provide in-person, walk-up technical support for employees at an IT service kiosk

+ Troubleshoot and resolve hardware, software, and access issues in real time

+ Support Windows devices, applications, and user accounts (Active Directory)

+ Assist with password resets, account unlocks, and system access requests

+ Image, configure, and deploy laptops and desktops


Requirements
Technical Skills

+ 3+ years supporting Windows and iOS envi...