Technical Support Analyst for Public Health

Elevate your career at CGI as a Technical Support Analyst dedicated to optimizing digital health systems. Collaborate with teams on the CanImmunize suite within Public Health Information Solutions.
This key role requires a minimum of two years of experience in technical support or business analysis. You will be instrumental in troubleshooting, managing incoming requests, and ensuring smooth system performance. Your insights will contribute to enhanced user experience and the operational efficiency of health-related applications.
Key Responsibilities:
• Support testing activities for system acceptance
• Track and document support issues until resolution
• Analyze root causes for operational problems
• Create training materials and documentation
• Assist in maintaining privacy and security of information
Requirements:
• 2+ years as a technical support or business analyst
• Familiarity with MS Outlook, SharePoint, and Microsoft Teams
• Understanding of com...