Technical Support Analyst

Job Profile-

Title- Technical Solution Analyst( Support Domain)

Location- Bangalore (Hybrid)

Exp- 8+ years

JD-

Roles and Responsibilities:

• Enable digital transformation of support systems by aligning business, operations and technology
• Evaluate industry technology landscape, discover tech stack, design solutions to solve business requirements
• Ownership of end to end technology solutions projects
• Identify solutions for customer self-service, automation, personalization, proactive support and seamless omnichannel experience
• Knowledge of CRM, bug, messaging, collaboration, telephony, chat/bot, RPA systems required
• Experience working on process improvements and re-engineering
• Locate and define new process improvement opportunities
• Improve adoption of deployed platforms, tools
• Lead efforts to understand business needs, capture business requirements (BRD, defin...